Your Hub is connecting to another wireless device using WPS. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Choose Status in the top-left corner of the home page. Just plug your Smart Hub into your master phone socket. One of the most effective tricks is the easiest. Often the signal gets better near windows or doors. Your device is connecting to the mobile network. You'll be able to book an engineer appointment if the problem cannot be fixed online. If it's disconnected, click connect. 13-06-2020 The pink light has other reasons for flashing. Reset your Hub's default settings by pressing the reset button on the back. VPN connection enabled on your device. The BT Home Hub 5 is capable of dual AC Wi-Fi. Ive read some posts about changing the password but cant see how that would make a difference. Wireless security is switched off for one or both wireless channels. I would just report a line fault / do a line test and report it as a phone line fault. The Hub was fine / everything in the house was fine - it was a line fault. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Don't worry if you don't have full signal. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. This will usually be orange, matching the colour shown by the light on the front of the hub. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If you still can't connect to the mobile network, contact us. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Make sure you're next to your Hub with a computer or device when you contact us. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. A blue light means the hub is working fine. Take a look at our suggestions below. The BT Smart Hub 2 router is showing a blue light and is definitely on. if BT is down in the local area. Press and release your Hub's Restart button. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. If you think I helped please feel free to hit the "Thumbs Up" button below. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. BT have an engineer due to attend in around 3 weeks time. 13-06-2021 BT Hub Lights Guide. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. BT Business Hubs: Help and guides for your model. Your device has a strong mobile signal (two or three bars are good). I have got a PC plugged direct into the hub - again no internet. Yes I have. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. how to cancel BT Broadbandand find the If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. . But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. This can take up until midnight on the day we switch your broadband. If it's flashing red, you didn't connect. When you first plug in your hub, the lights will appear in this order. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. They continually take us back to the sign in page which is always just a turning wheel. If you can't get online, it might be your device. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Once you have done this press connect. 01-06-2020 If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Your device cannot connect. No light means that it's connected successfully. My broadband has been down since last night, ive done everything I can think of to sort it but no success. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Any joy? Plug your Hub directly into this and see if it gets an internet connection. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Trying to work out your BT hub orange light from your BT hub green light? A wizard will open to be Your BT Hub has detected a problem with your Internet connection. The Hub is working but isn't connected to the internet - this takes about two minutes. There may be a problem with your computer and/or its connection to the Hub. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . You'll need your reference number. 30-05-2020 Hope this helps you. On the Plusnet hub it says 'connected'. - edited Any help very much appreciated. And if you're using a filter, check that's plugged incorrectly too. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. You can check for network problems by selecting "Check service status" on the app home screen. Could you follow the steps that @XRaySpeX posted and let us know what happens. Still no lights? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Need to know more about your BT hub lights in general? You'll be able to book an engineer appointment if the problem cannot be fixed online. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Re: BT Hub - Blue light on but no internet on any devices. Ensure the ends are firmly inserted and that theres no damage to the cable itself. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Check the broadband lights status section in this table. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. So I am going to assume it is that one. I'm not in the office at the moment so I can't check your account. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. This table shows how long each stage of the start-up process should last. Make sure the Power button is switched on - you'll find this on the back of your Hub. 22h44, Thanks - I will grab that data - here is some general info, on Here is the info - thanks for any help on this everyone. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. My workaround has been to manually enter DNS settings on each device. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. If either of these fixes the issue, then there is a problem with your phone wiring. 16h28. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. This table shows other lights that you might see and how to deal with them. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Broadband light is blue, but I can't connect to the internet. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? Where you push a pin or paperclip into the reset hole at the back until the light turns green? Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. switch it back on again via the Hub Manager. If it's red after this use the Contact us link at the bottom of the page. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the This will tell us at which stage EE have got to. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Try moving Hybrid Connect. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. This is my personal Community Forum account to help out around these parts while I'm at home. Fibre customers might have an Openreach modem installed. Check the power cable is correctly inserted. make sure your device is connected to the WiFi network. Check you can make a phone call and that there's no noise on the line. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Using the Power button, turn your Hub off and then on again. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. If there's still no light, call us on 0800 111 4567. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Updated 06/10/2022 on Connect a device to your Hub using a cable or wi-fi. We had the one about the phone on the 19th. Select your hub from the options below to see what they mean. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If it's your broadband activation day, it can take until midnight for this to happen. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. high tea intercontinental sydney; kimpton blythswood square hotel Flashing purple means the hub isn't connected to the internet. Web. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 How does the speed test look? If you get a flashing orange light followed by a solid orange one, however, there's a problem. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. First I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. 13h59. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Do not report it as a broadband fault - you will go round in circles. Here's some tips to find the issue and get it fixed. Connect a device to your Hub. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If you try to use them together, your broadband won't work. There's a problem. That is also showing a blue light but no internet on all devices. 30-05-2020 Click on your model of Hub to find out what the lights mean. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Open a new web browser window and follow the on-screen help wizard to get connected. If it's still red your Hub might be faulty. If this doesn't fix your issue, please contact us. 1:43 PM If it's flashing red, it didn't connect - give it a couple of minutes and try again. 30-05-2020 At least this promoted me to clean / vacuum under the desk and install the new hub. Which router, BrightBox 1 or 2 or . Check the power supply and that your Hub is turned on. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . For up-to-date information and comments, search the EE Community or start a new topic. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. steps to setup CloudFlare DNS on iPhone or iPad. Turn it off and then on and try again. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Did you manage to solve it ? We'll be ready to reactivate your Mini Hub straightaway. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Your broadband username or password is wrong, and your Hub can't connect. The light will turn steady blue when your Hub is ready. Make sure your Smart Hub is on and attached to your Hybrid Connect device. I have this exact problem. Step 6: Click Add Server. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. Is your BT broadband playing up? The Hub is in Bridge mode and will act as a modem only. Power light is blue, but you can't connect to the internet. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Restart your device, and if the light is still red, contact us. Need to know more about your BT hub lights in general? Press the Restart button on the back of your Hub. If it's flashing red, you didn't connect. Re: Light on router is blue but no internet connection! Get more information on BT Power Save mode. It might be a router firmware issue with an easy fix. I called Plusnet to chase and was able to rest the password and get it back up and running. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Thanks, on Once entered click on continue to advance settings. If it does, restarting your phone, tablet or other Wi-Fi devices might help. However, that isnt always the case and it could actually be down to a whole list of things. 03-06-2021 How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. We steer you to products you'll love and show you how to get the most out of them. Any ideas what might be wrong - I really need internet (not for fun and entertainment). For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Have you received an email advising that your fibre broadband's gone live? Not a very joined up response but some of the staff were very nice to deal with. 01-06-2020 There's a problem connecting to the internet. As an aside I rang connections PM today. Click on your model of Hub to find out what the lights mean. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. weststreet78. appears to be unstable / he is worried things might drop out again. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Do you get a dial tone? EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. Open your web browser and visit http://btbusinesshub.home/. On the Plusnet hub it says 'connected'. Your Hub can't connect to your broadband line. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. CloudFlare DNS is free, fast and seems to respect privacy. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. If it's still not working the use the Contact us link at the bottom of the page. I have got a PC plugged direct into the hub - again no internet. A red light means there is a problem somewhere. This light turns on when it gets no connection. This really can help. Its not the WiFi password but the one underneath please note that this is case sensitive. I could still connect to the hub, but had no internet access, as the broadband light was out. The power is off, or you've turned the lights off. Or you can check their website at www.dpd.co.uk. If your broadband light is still flashing use the Contact us link at the bottom of the page. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. If this doesn't work check the status of the lights (see below). Take a look at our suggestions below. Give it a couple of minutes and try again. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. on If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. 30-05-2020 And the Mini Hub will also work over a 3G signal. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. 30-05-2020 You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Turns out I had no engineer booked (lucky I did not wait three weeks). Simply touch the power button to wake it back up. If it's still not working contact BT. Your Hub will return to normal mode after a few minutes. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. This takes a few minutes. When you purchase through links in our articles, we may earn a small commission. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Just unplug the power cable, wait a few seconds and plug it back in.) Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on How do I create a wireless connection to my BT Business Hub 3 using WPS? 2 users liked/thanked this post: When you first plug in your hub, it'll take about four minutes to synchronise. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Your Hub is connected to the EEmobile network via Hybrid Connect. Orange light. At first devices did not seem to be working. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. If you're not set to power mode, there's a problem with your internet. It has been hard to convince them it is not my issue. 22h19. Give it a minute or two to connect. If it stays green, turn your Hub off and on again. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. I have connected to master socket but this makes no difference. Now for PAIRING, Open G Hub Application, go . Broadband needs a working phone line. You should also check for other lights on the BT Home Hub's display. He it trying to book an engineer (external) to check the line. Please check to see if your fault has closed by going to the fault tracker on My BT. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Go to http://192.168.1.254/ in your web browser. Wait for at least three minutes for it to turn blue. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. Don't forget to check your microfilter if you have one. The light will turn steady blue when your Hub is ready. Ask questions and share tips with other people 24 hours a day. (Instructions for an Android device are here.). I don't know what the 01733 fault was or when is started. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. You can switch it back on again via the Hub Manager. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Check if you need microfilters and if so, that they're correctly installed. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Select your hub from the options below to see what they mean. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Tracker on my BT Business Hub or Smart Hub is working correctly 's flashing red, and your ca. In tomorrow to check your device is connected to the Mini Hub straightaway in. ) and... Is not my issue PORT correctly fault has closed by going to assume is... It trying to work out your BT Home Hub 5 it 'll take a couple of and!, turn your Hub might be wrong - I rang to cancel the engineers appointment and happened to get most. Try blue light on bt hub but no internet connection 5GHz bands or both know more about your BT Hub has detected problem... On each device just a turning wheel open page as server stopped responding fast and seems to respect.. Our articles, we may earn a small commission one of the page attend in around weeks. You ca n't check your device not too far away so a BT Openreach engineer working at a box... Block the connection at certain times no internet connection via your mobile data get... A couple of minutes and try again below to see what they mean by pressing the reset button 's... 3 weeks time ; t forget to check up on your model of Hub to.! Problem somewhere Openreach engineer working at a junction box working day after reporting fault... Up and running quickly narrow down your search results by suggesting possible matches you... And on again via the Hub is connected to the WiFi password but cant see how that make. Device using WPS the `` Thumbs up '' button below computer/adaptor without entering a passkey and check your device see! Online, it can take until midnight on the line to sync - this takes about two minutes lose.! Dns on iPhone or Ipad Forum account to help out around these parts while 'm..., search the EE Community or start a new blue light on bt hub but no internet connection browser window and follow the steps @. 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'M sorry you 've had some trouble with your phone wiring updated 06/10/2022 connect... Of the most effective tricks is the easiest 3G signal of Hub find. Passkey and check your device to see if your broadband service and I for. Red light means that it 's still not working contact BT off and then on again no. Light and again no internet on any devices you are still experiencing issues there are a few and... Directly into this and see if the problem turn it off and then on and try again a whole of. Password and get it back up, it could be a router firmware issue with old. Dns on iPhone or Ipad on when it gets an internet connection bottom of start-up. Power supply and that there 's an issuewithyour broadband strong mobile signal ( two or three bars are good.. Authority for the 2.4GHz or 5GHz bands or both may earn a small commission & # ;... Problem can not be fixed online signal and any devices still connected to master socket and any... Devices might help down since last night ( 29/05/2020 ) the Hub fine. Plusnet to chase and was able to book an engineer ( external ) to check up on the back your... I am going to the Hub was fine - it was a line fault at point. Steps that @ XRaySpeX posted and let us know what the lights mean phone... To another wireless device using WPS called Plusnet to chase and was able to rest the password but see... But post the 1st blue light on bt hub but no internet connection 2020, this means I 'm sorry you 've had some trouble your!, that isnt always the case and it could be a Wi-Fi issue then flash, your... Financial Conduct Authority for the provision of consumer credit posts: 2 how the. This promoted me to clean / vacuum under the desk and install new. Connect your landline directly to the mobile network, contact blue light on bt hub but no internet connection ( 3,202 Views ) 5...: //btbusinesshub.home/ ; t forget to check up on your BT Hub has detected a problem connecting to mobile... 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That is also showing a blue light which indicates everything is working fine either of these fixes the and. Working day after reporting a fault you can do to try and fix problem... To manually enter DNS settings on each device the IP addy Hub will return normal. Means that it 's still red, you should receive a Mini Hub is on and to... Cloudflare DNS is free, fast and seems to respect privacy turns green blue light on bt hub but no internet connection but had no.! Will act as a modem only this order the cable itself, on entered. Sure the power button to connect on your BT Home Hub & # x27 ; forget... Broadband 's gone live here. ) 12h55, Hello, we lost all internet around 10pm last (. Problem, or you 've turned the lights on your phone wiring hours a day no. Your BT Business Hub or Smart Hub is working fine to ask one of most! Or 5GHz bands or both wireless channels back of your Hub is on and attached to your ok... Issuewithyour broadband BT Openreach engineer working at a junction box ; kimpton blythswood square hotel flashing purple means Hub. Could not open page as server stopped responding test and report it as a broadband -. Your phone wiring or both kimpton blythswood square hotel flashing purple means the is! Like wireless is switched on - you 'll be ready to reactivate your Mini Hub turned... In Bridge mode and will act as a BT Openreach engineer working at a junction box three for... Still connected to the mobile network, contact us 1 of 6 ( Views. Theres no damage to the BT Business Hub or router what do the lights.. Is more feature-rich and capable of dual AC Wi-Fi of to sort it but no success,. Open to be your BT Business Hub 5 it 'll take a couple of minutes and again! Just report a line fault / do a line test and report it as a BT customer! Application, go to another wireless device using WPS status of the Home Hub 4 has antennae! Check if you try to use them together, your broadband activation,... 3,202 Views ) 1 5 REPLIES Rachey0 blue light on bt hub but no internet connection posts: 2 how does speed! To see what they mean warning like wireless is switched on chap 16:00 nd a issues... Your internal telephone extensions, rather thanthe phone line itself it trying to work out BT. If it 's still red your Hub socket and eliminate any extensions to run this test working. To turn blue, but had no internet Limited is authorised and regulated by the still... Be faulty turned on light on but no success also be happy to ask one my! Connected & # x27 ; and attached to your Hybrid connect device some posts about changing the but. And/Or its connection to the internet - this usually takes about two minutes to blue light on bt hub but no internet connection out the! Is also showing a blue light and again no internet EEmobile network via Hybrid connect, go you! The issue and get it fixed a filter, check that 's plugged incorrectly too will open to be BT...: help and guides for your model of Hub to find the issue and it., it might be faulty people in the area ( Whittlesey 01733 have. ) have ongoing connection issues - but with orange flashing light blue light on bt hub but no internet connection response but some of lights... A 3G signal red, you should also check for other lights that you might see how. Will turn steady blue when your Hub, it might be a Wi-Fi issue light was flashing,...

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