(Smart watches, watch parts and watch accessories are not currently eligible.). How can that be? Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. They also must be sold to a buyer located in the continental US. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. Something went wrong. We give each watch a unique barcode and enter it into our tracking system. The payment was instantly processed. I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. I can explain it to you but I cant understand it for you. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. Luckily most scammers arent that smart. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. How can buyers search for Authenticity Guarantee items? Many people think because those shoes sell for big money they are high quality. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. And if that doesn't get a refund, file a chargeback with your card issuer. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. I did not get my money back or was able to return the sneakers that were not like the pictures. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. The authenticator's address will be provided to the seller in the Order details. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. They authenticate the shoes and compare them to the listing pics and description. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. What items are eligible for eBay Authenticity Guarantee? Items in the Authenticity Guarantee program need to be shipped to the authenticator. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. This program is terrible. It's worth noting that eBay takes a 20% . Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. How can buyers search for Authenticity Guarantee items? But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. Even if you have other proof of authentication, we are unable to validate any external evidence. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. About half come back with a better grade and some are ruled fakes. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. ("free returns" or "buyer pays"). What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. Remember to choose the item condition that best matches the condition of your item. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. . Both buyers and sellers must meet all applicable return requirements. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Holy Foul Feet Batman!!! If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Returns should be sent with tracked shipping that can be independently validated. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. A big neon green emblem on the tongue when I needed pure black and white shoes. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. There is no opt in or opt out option. Here is a photo of the same model shoe that has actually been worn just a few times (bottom) versus what I received (top): YIKES!!! The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Congratulations to our 2022 Class of Up & Running Grant recipients! Single ungraded cards $250+ are eligible for the service at this time. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). It's sent and authenticated. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. eBay may step in without the buyer asking if there is no valid tracking information available. Totally sucks. eBay will not authenticate ineligible items. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. eBay Money Back Guarantee covers most transactions on eBay. Signature confirmation will be required for all items sold for $750 or more. Man, bummer. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. To maintain that trust, we expect all members to treat each other with respect. If the buyer does not ship the return by the specified date, eBay may close the return request. (Smart watches, watch parts and watch accessories are not currently eligible.). New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Please respond to them for follow-up on your specific case. 01:15 PM Thank you for buying and selling on eBay. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. Press question mark to learn the rest of the keyboard shortcuts. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Sneakers specified as customized will not be authenticated. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Copyright 1995-2023 eBay Inc. All Rights Reserved. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. You find an item with the Authenticity Guarantee badge and purchase it. Once the item has passed inspection it will be shipped to the buyer. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Some purchases inspected under Authenticity Guarantee are considered final sale. eBay's Authenticity Guarantee is a service designed to help you shop with confidence. How does Authenticity Guarantee work? If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Mainly, the entire top of the shoe that has blatant neon green colors. I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. 747761838782 708c27a7-4f4c-4d13 . The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. 08:16 PM . Create an account to follow your favorite communities and start taking part in conversations. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Authenticity Guarantee lets you shop with Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. "money back guarantee" if you should not be fully satisfied . eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. A dialog will open as you type your search terms. Thanks man. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Just don't purchase sneakers through eBay anymore. They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Tip 08:18 PM. Someone sure has dirty freakin' feet! I noticed it from more legitimate pictures on another site. But just who made them and of what quality there is no real way to tell. If an item is being returned, the seller is responsible for return shipping. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. The owner had been wearing them without the insoles in, possibly to trick whoever purchased them later on. Even if that 300 seemed like a steal for what looks like yeezys you cant trust others unfortunately. Did you pay with PayPal? This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension.

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