For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our holidays. It is essential that you reconfirm every flight using the manage my booking facility available with the relevant airline 24 hours prior to departure. B. You and we both agree to submit to the exclusive jurisdiction of the English courts. Where we provide the services ourselves, we have a legal duty to exercise reasonable skill and care in providing these arrangements to you. NB. Box 5000, Whitehouse, Mailing Address: P.O. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. Disputes arising out of, or in connection with your booking, which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA Ltd and administered independently. From: Higgins, Paul. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. Many cities and hotels change and develop constantly. Review and complete the transaction. In addition, the vast majority of airlines now permit only one piece of checked baggage free of charge and extra baggage will be accepted on payment of the appropriate charge to the Airline either before or at the time of travel. Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. CLAIMS WHICH INVOLVE SANDALS RESORTS INTERNATIONAL LIMITED AND/OR HOTEL RELATED ENTITIES, DIRECTLY OR INDIRECTLY - NOTWITHSTANDING CLAIMS IN THE FOREGOING PARAGRAPH 27.A., ANY CLAIMS WHATSOEVER ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO GUEST'S VISIT TO HOTEL WHICH THE GUEST(S) CONTRACTED FOR OR RESIDED AT, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO PERSONAL INJURY, ILLNESS OR DEATH, OR IN CONTRACT, OR PURSUANT TO ANY STATUTE, THAT INCLUDE ANY CLAIM WHATSOEVER AGAINST SANDALS RESORTS INTERNATIONAL LIMITED, THE HOTEL, HOTEL MANAGEMENT COMPANY, AND/OR THEIR PARENT CORPORATION, AFFILIATES, SUBSIDIARIES, INSURERS, DIRECTORS, OFFICERS, EMPLOYEES, SUCCESSORS, ASSIGNS, PARTNERS, JOINT VENTURES, AGENTS AND REPRESENTATIVES, DIRECTLY OR INDIRECTLY, EXPLICITLY OR IMPLICITLY, AND TO WHICH CLAIM UNIQUE TRAVEL AND/OR ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR CONTRACTORS WHO MAY ALSO BE PARTY, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE COURTS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED AND GOVERNED EXCLUSIVELY BY THE LAWS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED. Like most travel companies, Sandals Resort may have in place an ironclad cancellation policy tilted in its favor. E. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. 9.2 Beaches Loyalty & Travel Reservations with the following travel dates will incur a $200 per person revision fee for any TRAVEL DATE CHANGES made within 120-46 days prior to original arrival date: 9.3 Reservations with the following travel dates will incur a $200 per person revision fee for any TRAVEL DATE CHANGES made within 90-46 days prior to original arrival date. Once confirmed, the booking deposit, airfare, additional charges paid, and insurance premiums will not be refunded except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. If you made your reservation while logged into your Amtrak.com account, simply log into your account and click the 'My Account' link at the top of any page. We are unable to guarantee any seat requests for specific seating arrangements and it may not be possible to obtain seats together. Well take care of the rest while youre here. 6.1 Only one name change is permitted per reservation. Please note this could be up to 100% of the cost of your original holiday. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. If, after your booking confirmation has been issued, you wish to change your holiday in any way, for example your chosen departure date or accommodation, the request must be made in writing by the lead passenger. How To Plan a School Trip to Disney World. Guest's invoice will provide notice of any such change. Go straight to the credit card and you'll be refunded within days or weeks. Complimentary in-flight catering and non-alcoholic beverages are usually provided on transatlantic flights only. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to [emailprotected]. Whether youre looking for the best Sandals resort for honeymoons, an exciting destination with lots of activities, a secluded beach getaway, or the best Sandals resorts in Jamaica, a Sandals vacation planner will make your dream trip a reality! Please note that a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes. All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. of this Contract, the Guest will be required DURING THE HOTEL CHECK-IN PROCESS UPON ARRIVAL, to separately and specifically sign and assent to the Forum Selection and Choice of Law provisions. Was there a communication problem between Schroeder and Unique Travel Corp., the company representing Sandals? Call back and talk to someone else or just ask for a supervisor. RBT. 10 HOTEL ACCOMMODATION: Hotel prices are generally based on 2 adults sharing a room. In relation to ATOL protected flight-only sales or flight-inclusive package holidays, money accepted by our agent from you is held by the agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agents obligation to pay it to us for so long as we do not fail. Click once to choose your departure date, then choose your date of return. Special facilities can be requested but may not be guaranteed. This list also forms the basis of the UKs Air Safety List.. We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. To speak to the weddings department, press 5. Our contact details are available in section 2 of this policy. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We will confirm the actual price at the time of booking. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and where we have not agreed to arrange them as part of our contract and any excursion you purchase in your resort. Another option is to open a live chat via the Sandals website. The certificate has no cash value, so it can't be sold, exchanged, or transferred. The acceptance of the Terms is a condition of purchasing either a package holiday or accommodation only holiday from us. (a) accept and pay for the price increase; (b) reject the price increase and terminate your holiday with a full refund; or. When you provide personal data to us which relates to another person, you must obtain their consent for you to provide such data to us for processing in relation to the booking. Select the reservations that you want to refund and select Exchange. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. Click Cancel. Height Requirements for Rides at Disney World. For instance, if you paid by card, refunds will be credited to this same card. Cancel your booking by calling their customer service number. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. Can you recommend a good tour guide, taxi driver, boat excursion, etc.? The live chat feature is usually even quicker, with representatives typically available to chat almost immediately. It seems that if you were outside of e 30 days of date of travel you should be expecting a full refund. 4.4 No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. If we cancel your holiday for any reason, except where this is because of your fault (e.g. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. Q10: I'm traveling . Box 771, Main Street, Ocho Rios, Mailing Address: Mahoe Bay. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with section 11.2 below. Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. 9.6 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions, 9.7 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will apply. Our liability to you will also be limited in accordance with the contractual terms of the suppliers which provide the transportation element of your holiday and in an identical manner as if such limitations applied directly to us. Preferred Hotels & Resorts in Montego Bay, Iberostar Hotels & Resorts in Montego Bay, Adults Only and Adult Friendly Resorts Montego Bay, Hotels with Complimentary Breakfast in Montego Bay. Working with a dedicated Sandals travel planner is a great alternative to contacting Sandals customer service. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. From time to time we are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. Schenectedy, NY 12303. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. the new person accepts the transfer and that person agrees to comply with the Terms; The new person must satisfy all the conditions applicable to the holiday (as specified by us); and. Hotel prices are based on 2 adults, aged 18years+,sharing a room. We/airlines reserve the right to substitute alternative aircraft and/or airlines at any time. It doesn't cover over the water villas bookings at Sandals South Coast, Sandals Royal Caribbean, and Sandals Grande St. Lucian. Please note that forms must be completed and returned to us within 28 days of booking or 21 days before departure, whichever is soonest. When is the Cheapest Time to Go to Disney World? Secure Flight has been introduced by the United States Transportation Security Administration (TSA) for passengers on all flights travelling in and out of the USA. Payments must be authorised by the cardholder named in the holiday booking. A package holiday is the combination of two or more travel services (i.e. Click HERE for a free, no-obligation quote today! Box 147, Dickenson Bay. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. In addition, you can reach Beaches customer service by sending a letter to PO Box SS-19020, Nassau, Bahamas. This applies to children and babies. Please note most rooms DO NOT provide three single beds. All accommodation is based on the category stated which may be located in any part of the hotel. There may be circumstances in which we do not issue a booking confirmation to you after you have placed a booking request with us. To reserve a vacation for any of the above, please call our vacation experts at 1-800-727-1111. We require full payment for the holiday 100 days prior to travel for guests travelling with British Airways during peak travel periods (Christmas, Easter and Summer). The resort only supports phone cancellations, so pleading your case with the customer service reps might prove challenging. The best way to get Sandals customer service to call you back is to fill out their email contact form. How To Get From Orlando Airport To Universal Studios, How to Get from Disney World to Universal Orlando, Caribbean Resorts Atlantis, Sandals, & Beaches, Contact Information for Sandals Caribbean Vacations, Universal Orlando Resort Customer Service, reasons to use a travel agent for Sandals, https://www.sandals.co.uk/customer-service/. Given that a single night at any of its 16 locationswould set you back northwards of $300, you stand to lose a small fortune should you fail to cancel your reservation on time. If you book arrangements other than a package holiday (e.g. we reasonably suspect that the cardholder or passenger is connected to other fraudulent activity. We shall only be able to change the price in this way if we notify you of any price increase at least 20 days before the start of your holiday, together with a calculation and an explanation for this change. Unique is not an insurer and does not have any liability for any coverage amounts. is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied. Report inappropriate content JamesinSD San Diego. B. The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. Best Travel Agencies for Universal Studios, Best Ways to Get from Orlando Airport to Disney World, Best Places at Disney to Watch a Rocket Launch. Beaches Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. Mailing Address: Santa Barbara Plantation, Porta Blancu. 17 resorts on the Caribbean's best beaches. Representatives are available seven days a week from 7 AM 11 PM EST. However, if you are a resident of Northern Ireland you may also bring proceedings in the courts of Northern Ireland (and we may only bring proceedings against you in the courts of Northern Ireland), and if you are a resident of Scotland you may also bring proceedings in the courts of Scotland (and we may only bring proceedings against you in the courts of Scotland). 11 years ago. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If, for any reason, we are unable to accept your booking request, we will inform you of this and not process your booking further. Determine the right size before you purchase. You use the certificate to book a future trip at the resort, but it comes with multiple conditions. Visit Sandals website for cancelation info. We may change the advertised price of any holiday from time to time. The charge appeared on my credit card within two days.I cancelled it in early February. Package must include round-trip flights. At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure. In addition to the cancellation right set out above, in relation to package holiday bookings only, you shall have the right to cancel your booking before the start of the holiday without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity if we have confirmed to you that they will significantly affect the performance of the holiday. Any person who is under 18 years old must be accompanied by an adult on his or her journey (applicable to Beaches Resorts). Special offers may be limited, and subject to availability, and in some cases restrictions or conditions of eligibility may apply. Your passport must be valid for six months beyond the duration of your stay and visas may be required. We cannot accept any booking that is conditional upon special requests or seat allocation requests being met. All bookings for Beaches Negril, Beaches Turks & Caicos and Beaches Ocho Rios for travel during the below listed holiday dates are subject to a non-refundable deposit at the time of booking and full pre-payment per the below policy for the years 2023, 2024 and 2025. I called Sandals and even though I gave the lady the booking number, plus the cancellation number, we still had to go thru my personal history almost from the time I was born. Occasionally, we have to make major changes to your holiday with us. If you are refused carriage in these circumstances your holiday contract will terminate immediately. All costs incurred in obtaining such documentation must be paid by you. The Vacationeer are experts in planning vacations to Sandals resorts, and they can help you get the most out of your trip. 12 TRAVEL DOCUMENTS: Confirmation Invoice and Travel Documents will be sent electronically using the email address supplied at the time of booking. Passengers who are travelling with a Non-UK or Non-EU carrier departing from a Non-UK or Non-EU airport are not covered by the EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. When you pay the deposit plus the full airfare, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. If you are calling or emailing, have your reservation number handy so that customer service can quickly and easily locate your file. If not doing AI, how much should you allow for food & drink? Generally, if you need to cancel a vacation package, you should try to do so 30 days before the first day of your stay at Disneyland. accept the proposed change. How Many Days Do You Need for Each Disney Park? You must pay any balance due at least 71 days prior to the date of your departure. Sandals Resorts is a chain of all-inclusive resorts for couples with locations throughout the Caribbean. As soon as you call Sandals Resorts customer service, you will hear a recorded greeting and a few telephone prompts. Our liability to you in connection with your holiday booking shall be limited to a maximum of three times the cost of your holiday booking, except in cases involving death, injury or illness where we or our suppliers have caused such damage intentionally or with negligence. If we are unable to ensure your return to your place of departure as agreed in your booking confirmation because of Unavoidable and Extraordinary Circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. Requirements may change and you must check the up to date position in good time before departure. The resort requires a deposit that ranges from $400 to $1,000, which may be non-refundable after a while. The confirmed destinations and travel dates are: All Cabins (First, Club World, World Traveller Plus and World Traveller), Antigua, Barbados, Grenada, Saint Lucia, Bahamas or Turks & Caicos. accommodation only), the ATOL Licence financial protection referred to above does not apply. In case the new lead passenger or you fail to pay, both of you will be responsible for the payment of any balance due on that new booking confirmation. You, any member of your party, or any person acting for you must not make false or exaggerated claims. In most hotels, the minimum check-in age is 18 years and above. Payment and cancellation policy may vary during certain travel periods (refer to "Clause 8 - Loyalty & Travel - Special Deposit and Payment Terms"). If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. 1) Cancel the reservation, and log the reason for cancellation. This will give us the opportunity to resolve the Failure whilst you are on your holiday. However, we recommend you check your final flight times on the day of departure. Unfortunately, you can't cancel your Sandals reservation online. It may be necessary to reconfirm your flight with the airline prior to departure. You acknowledge that all of these terms and conditions form part of your agreement with us. A cot or rollaway bed is on a request basis only and we cannot guarantee these at the time of booking. How Much Does an Uber Cost from Orlando Airport to Disney World? Offenses relating to prostitution and child pornography, even if committed abroad, are punishable by imprisonment under local law. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. If a longer period of accommodation than that referred to in the paragraph above is provided for in EU passenger rights legislation (as described in the PTD) concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described in the paragraph above in the event of unavoidable or extraordinary circumstances, then the limits set out in such legislation will apply instead, 11.2.

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